FAQ
Last updated: June 2026
Is my data secure?
Yes. All content you create is encrypted in your browser using AES-256-GCM before being uploaded. Our servers only store ciphertext — we can never see your plaintext data. Your password is never uploaded.
What if I forget my password?
Your password never reaches our servers, so we cannot reset it. If you lose it, no one — including us — can decrypt your data. We recommend using a password manager.
When will my messenger be notified?
Only after you've been inactive for your configured threshold period (default 180 days). We send multiple reminders to you first before notifying your messenger.
Is it free to use?
The domestic site is completely free. The overseas site includes a free tier (3 vaults + 1 trusted contact); full access requires a subscription ($23/year or $198 lifetime).
How do I delete my data?
You can export or delete all your data at any time from the Settings page. For full account deletion, email [email protected].
Is In Case a will or legal document?
No. In Case is a digital asset planning tool. Nothing generated by this product constitutes a legal document. Consult a licensed professional for matters involving significant legal rights.